The Q&A

  • Q: Where can I buy Fairywill Toothbrush Replacement Heads?
  • A: You can find Fairywill Toothbrush Replacement Heads on the official website or the Fairywill Amazon Shop. Be sure to purchase the correct replacement head for your Fairywell Toothbrush Model.
  • Q: Can Fairywill's Toothbrush Head be compatible with Oral-B and Philips toothbrushes?
  • A: No, they are not compatible.
  • Q: What should I do if misplaced my Fairywill Charging Cable?
  • A: You can find Fairywill Charging Cables by searching for Fairywill Charging Cables on the official website or Amazon Shop.
  • Q: My toothbrush is broken. Iā€™m still under the one year warranty, how do I contact after sales service regarding an exchange?
  • A: Please contact our after-sales customer service team directly at support@fairywill.com to provide the warranty information for an exchange.
  • Q: Are Fairywell Toothbrushes waterproof? Can I use it when I shower?
  • A: Yes, all Fairywell brushes are waterproof and can be used while showering.